Frequently asked questions

So perhaps you were wondering...

How can you offer prices so much lower than competition?

We order and import directly from PC Engines in Switzerland on distributor wholesale prices. We specialize in selling hardware from only this one vendor, so we don't need a warehouse of physical shop. We keep our costs very low, and sell at low margins. 

Does it mean I have to wait long for the product to arrive?

No. We try to keep popular hardware in stock, and typically will ship within the same day. If the hardware you want is not in stock, we will order directly from the manufacturer, which will take additional 2-3 days. At rare occasions, when the manufacturer is out of stock, you may need to wait longer. 

Typically your order is shipped on the same day.

Are you a Swedish company?

Of course, we are registered in Sweden and pay all taxes and duties.

Company name: Sniku Holdings AB
Org number: 559049-4125
VAT number: SE5590494125-01

What shipping options do you offer?

During checkout you will have a number of shipping options available depending on your country.

  • We offer free postal shipping to clients in Sweden (including tracking link).
  • Optionally you can also choose to pick up your order in person at Vasagatan 16, Stockholm.
  • EU clients outside of Sweden are charged EU shipping: 180 SEK 
  • Non-EU clients (Norway, Åland) are charged international shipping: 205 SEK

Do you ship to my country?

We currently ship to:

  • Domestic:
    • Sweden
  • EU
    • Austria
    • Belgium
    • Croatia
    • Cyprus
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Greece
    • Hungary
    • Iceland
    • Ireland
    • Italy
    • Latvia
    • Lithuania
    • Malta
    • Netherlands
    • Poland
    • Portugal
    • Slovakia
    • Slovenia
    • Spain
    • United Kingdom
  • International
    • Norway
    • Åland

If your country is not listed, contact us. We probably still can ship to your country, but must check the shipping cost first.

I need a product that is not listed, can you deliver?

Probably. Contact us - we can work it out.

Can you install operating system on my board and configure it for me?

Yes. We can install pfSense, openSense and few others for you for free. If you need something special, we can probably work it out too.

Can I return an item?

You have 14 days to return unwanted items. Unless the item is faulty or the order wrong, it is your responsibility to cover the shipment.

How do I pay?

You can pay with all major credit cards via Stripe. Safe and secure.

Clients in Sweden can also pay with Swish. All clients have also option to pay via bank transfer. 

Do you cover the cost of shipment?

We cover shipping cost to Sweden for orders above 500 SEK. International shipping if not included in the price.

Do I have to pay VAT?

Swedish clients pay VAT regardless of being individual or business.

EU businesses, outside of Sweden don't pay VAT (to us).

EU Individuals, outside of Sweden pay VAT.

Non-EU clients don't pay VAT to us (Norway, Åland). 

Clients ordering from outside of EU don't pay VAT at checkout. VAT may be charged by customs at delivery. For example, clients from Norway don't pay Swedish VAT (moms), at checkout, but may be asked to pay VAT to customs agent when the product is delivered.

Still not sure if VAT applies to you? Contact us.

How about warranty?

Warranty period of the manufacturer is 2 years. Older system boards will be repaired at no charge if possible.